Please notice that we can only exchange items for another size/color, NOT for a different model. If you are interested in a different model, you will need to place a new order for it.
The return is free of charge, which means that we are going to pay for the pick-up/sending back of your items.
Drichstore.com is not obliged to take the goods back if they have been used, worn, washed or damaged. Please pack the goods the way you received them and be aware that we will not accept items without their tags attached.
Please be aware that the return of shoes will not be accepted if they show signs of wear or not be returned in the original designer box. We advise you therefore only to try out shoes at home.
Returns of underwear are accepted, provided that the tags are attached on the items. Please try them on over your own underwear.
Delivery of damaged/wrong goods
Please contact our service department immediately in case you receive wrong/damaged goods. These goods are going to be accepted as a return and exchanged/refunded. Please follow the usual return procedure when sending these goods back. You will have the possibility to choose the reason why you are sending them back directly in the return-form.
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.
The Free Shipping is only available in the Netherlands for all standard deliveries.
The delivery costs for the selected countries are around 10 euros.
Please notice that orders which are placed before 16:00 will arrive at the delivery address the next day in general. For European Union it takes 1-5 working days. As soon as the item leaves our warehouse, you will receive an automatic e-mail with the tracking number to follow the status of the delivery.